Return and Refund Policy

We want you to be happy with your gear. Please read this before starting a return or exchange.

Return window (rods and in-house gear)

Fishing rods, reel combos, the Cerus Travel Spinning Combo, UPF hooded shirts and our in-house hats can be returned or exchanged within 14 days after delivery. Items must be in unused condition. Anything that shows signs of use or wear, or damage that happened after delivery, can't be accepted.

Made-to-order items are final sale

Our graphic tees, hoodies, sweatshirts, stickers, made-to-order hats, prints, canvases and framed posters are printed just for you. Because of that, they are final sale, with no change-of-mind returns or exchanges.

- Misprinted, defective or damaged: email us within 30 days of delivery with your order number and clear photos. We'll replace it, or refund it, at no cost to you.

- Wrong size: these items aren't returnable for sizing. Contact us anyway, because we may be able to offer an exchange at our discretion.

How to start a return or exchange

- Email info@sonoranrods.com with your order number, the item(s) and whether you'd like a refund or an exchange. Please contact us before sending anything back.

- We'll reply with return instructions and the return address. Packages sent back without contacting us first may not be accepted.

- Pack the item securely. Please use a rigid tube for rods.

Return shipping

The buyer pays return shipping. We may choose to cover return shipping case by case, for example if we made a mistake with your order. We recommend a trackable shipping service, because we can't be responsible for returns lost in transit.

Refunds

- When your return arrives, we inspect it. If it meets this policy, we'll refund your original payment method within about 5–10 business days of receiving and inspecting it. Your bank or card issuer may take a few extra days to post the refund.

- Original shipping charges are non-refundable, unless the return is because of our error or a damaged or defective item.

- There is no restocking fee.

- If a return doesn't pass inspection, we'll let you know and send the item back to you.

Exchanges

For eligible items, contact us within the 14-day window and we'll exchange your item for an available one. Exchanges follow the same rules as returns, and the buyer covers return shipping. If the new item costs more or less, we'll charge or refund the difference. We'll cover shipping on the replacement item.

Damaged, defective or wrong items

If a rod or other in-house item arrives damaged, or you received the wrong item, email us within 7 days of delivery with your order number and clear photos of the item and packaging. We'll make it right with a replacement, exchange or refund, and in those cases we cover the return shipping. For made-to-order items, the 30-day window above applies. For damage that happens during shipping, see our Shipping Policy (/policies/shipping-policy).

Custom rod builds

- Custom builds require a deposit of half the rod price upfront. The deposit covers parts and is non-refundable.

- The remaining half, plus shipping and applicable taxes, is due before the rod ships.

- Custom rods are built to your specs and can't be returned or exchanged, except for defects covered by our 2-year limited rod warranty.

Rod warranty

Return windows and warranties are separate. Our fishing rods are covered by our 2-year limited rod warranty against defects in materials and workmanship. See the Fishing Rod Warranty (/pages/fishing-rod-warranty) page for details and how to file a claim. Apparel, hats, prints, stickers and accessories aren't covered by a warranty. They're handled under this policy.

Amazon and TikTok Shop orders

Items bought on Amazon or TikTok Shop must be returned or refunded through that platform's own return and refund process.

Questions?

Email us at info@sonoranrods.com and include your order number.